Shipping policy
Shipping Policy
Last updated: 3 November 2026
Delivery coverage
BLOWIE offers delivery within South Africa to addresses supported at checkout. Email helloblowie@gmail.com before ordering if you need to confirm delivery to your area.
Processing time
Orders are processed within 1–3 working days after payment is confirmed.
Delivery time
Delivery is estimated at 8–10 working days after dispatch. This is separate from the processing period.
The total estimated time from confirmed payment to delivery is 9–13 working days, including processing and delivery.
Working days are Monday to Friday, excluding South African public holidays. Weekends and public holidays are not counted.
These timeframes are estimates, not guaranteed delivery dates. Any different preorder or product-specific timeframe will be disclosed before purchase.
Shipping charges
Shipping charges and any free-delivery qualification are shown before payment. Please review your total charges at checkout before placing an order.
Any additional mandatory charges must be disclosed before payment.
Tracking
Where tracking is available, we will send the details to the email address or mobile number provided with your order once they are issued.
Tracking updates may take time to appear after a shipping label is created. Contact us if you need assistance locating your parcel.
Delivery information
Please provide a complete physical address and a reachable contact number. Email us promptly if your address needs correcting.
If a delivery attempt fails, we will help arrange the next step. Any reasonable additional charge caused by incorrect customer-supplied information or an unsuccessful attempt attributable to the customer will be explained and agreed where applicable.
Customers will not be charged to correct delivery failures caused by BLOWIE or our delivery providers.
Delayed, lost or damaged parcels
Supplier, courier, customs and seasonal delays may affect delivery. We will communicate material delays when known.
If your order has not arrived within the estimated period, contact us with your order number. We will investigate and explain the available next steps, including applicable cancellation or refund rights. You are not required to accept an indefinite extension.
BLOWIE remains your point of contact for parcels lost or damaged before delivery. A courier investigation does not remove our obligations to provide an appropriate remedy under applicable law.
Christmas and time-sensitive orders
Unless expressly confirmed, delivery before Christmas, a birthday, a trip or another event is not guaranteed. Any seasonal order cutoff will be announced separately.
Please consider the full processing and delivery estimate when ordering a gift.
Shipping enquiries: helloblowie@gmail.com