Refund policy
Return and Refund Policy
Last updated: 3 November 2026
At BLOWIE, we want your product to arrive in good condition and work as described. If you receive a faulty, damaged or incorrect item, email helloblowie@gmail.com with your order number and details of the issue.
Faulty or damaged products
Following a reasonable assessment, we will offer a replacement where appropriate and agreed with you.
Where the Consumer Protection Act applies, goods that fail to meet its quality requirements within six months of delivery may be returned at our risk and expense. You may choose a repair, replacement or refund as provided by the Act. Our replacement offer does not restrict these rights.
How to report a problem
Please provide:
- Your order number or proof of purchase.
- A description of the problem and when it became apparent.
- Clear photographs and, where practical, a short video showing the issue.
- Photographs of the packaging and shipping label if the parcel arrived damaged.
Please report delivery damage as soon as reasonably possible. Prompt reporting helps us investigate but does not shorten your statutory rights.
We may request reasonable troubleshooting or an inspection. If photographs or video cannot show the problem, we will discuss another assessment method. An unboxing video is not required for a valid claim.
Return arrangements
Contact us before posting an item so we can provide return instructions or arrange collection. Do not send products to an address on supplier packaging without checking with us.
For valid defective, damaged or incorrectly supplied goods claims, we cover reasonable return and replacement delivery costs as required by law. Please keep available accessories and packaging while we assess your claim. Missing original packaging alone does not invalidate a statutory defect claim.
If you choose a replacement, we will confirm availability and the expected delivery time. If a replacement is unavailable, we will discuss the remedies available to you.
Online cancellation rights
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel your online purchase without giving a reason and without penalty within seven days after receiving the goods.
Email helloblowie@gmail.com within that period to notify us and obtain return instructions. You are responsible only for the direct cost of returning the goods. Payments for the cancelled transaction will be refunded in full within 30 days of cancellation. No restocking or administrative cancellation fee applies.
Beyond applicable statutory rights, BLOWIE does not offer an additional voluntary change-of-mind return or exchange period.
Damage after delivery
Damage caused by misuse, accidental damage, unauthorised modification or failure to follow the supplied instructions is not covered as a manufacturing defect to the extent that it caused the problem. Normal wear is not itself a manufacturing defect.
These exclusions do not remove rights relating to an independent defect.
Refunds and promotional purchases
Refunds will be processed through the original payment method where possible, or another method agreed with you. Payment-provider processing times do not extend any legal deadline for us to make the refund.
Black Friday, sale and bundle purchases retain statutory protections. Refunds for individual bundle items will reflect the price allocated to those items and your applicable rights.
Nothing in this policy limits rights that cannot lawfully be excluded.
Contact: helloblowie@gmail.com